I have SmartBenefits on my older SmarTrip card, but I only use my card for vanpool, commuter rail, or commuter bus. You can call 1-888-SMARTRIP (1-88), with your older SmarTrip card number, to check the status of your replacement card. How can I check the status of my replacement card?Ī new card will be mailed to you within 10 business days of Metro receiving your mail-in form. I mailed in my SmarTrip card but have not received my replacement card. If your card was never enrolled in SmartBenefits, you can visit the Metro Sales Office located at Metro Center to replace your card in-person (check the website for up-to-date hours of operation). If you’ve tapped your card and you do not see your transferred balance after two days of travel, then please call SmarTrip Customer Service at 1-888-SMARTRIP (1-88). If your card was never enrolled in SmartBenefits, you can visit the Metro Sales Office located You must tap your new card to a SmarTrip target between one and 30 days of transferring your funds. I transferred the balance from my older SmarTrip card to a new card, why aren’t my funds on the new card? Your balance will remain on your older card until it is transferred to a new card. If I missed that date does that mean the balance on my SmarTrip card is lost? The deadline to replace older SmarTrip cards was March 1, 2022. Traditional Chinese – 中文（繁體) Amharic – አማርኛ Somali– Soomaali Arabic - العربية If you need further assistance, please review the FAQs located below or call SmarTrip customer service at 1-888-SMARTRIP (1-88)Įnglish Spanish – En Español French - Français Korean – 한국어 Vietnamese – Tiếng Việt Simplified Chinese – 中文（简体) You must replace your card using the online balance transfer process. If you currently have SmartBenefits® or your card was ever enrolled in a SmartBenefits® program:
UPGRADE OPTION TAP FORMS SERIAL NUMBER
If you prefer not to register your card, keep a record of the serial number on the back of your card. To protect your balance, make sure your card is registered before putting it in the mail. A new card, with your transferred balance, will be sent within 10 business days of receiving your mail-in form. Mail your older card to us and we’ll transfer your balance for you. If you do not plan to ride Metro in the next 30 days and have never had SmartBenefits® on your card: Transfer your balance to an eligible SmarTrip® card or request a new card using the online balance transfer process. If you are actively using the Metro system and have never had SmartBenefits® on your card: You’ll need to transfer the balance from your older SmarTrip® card to a new one.
Step 2: Replace your older SmarTrip® card before your next trip on Metro.
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